Returns policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return window

You have 30 days from the date of delivery to return your item for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition as received.

How to return

To initiate a return, please contact our customer service team with your order number and reason for return. We'll provide you with a return shipping label and instructions.

Refund process

Once we receive your return, we'll inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Non-returnable items

The following items cannot be returned:

  • Gift cards
  • Items sourced in specifically
  • Items marked as final sale

Exchanges

If you need to exchange an item for a different size or colour, please contact us, we require the original order to be sent back to us before we can exchange your item.

Damaged or defective items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no additional cost to you.

Contact us

If you have any questions about our returns policy, please contact us at 'enter business email'